We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with all original packaging and tags.
To start a return, please contact us at admin@premiercollectibles.shop with your order number and the reason for your return. Our support team will provide return instructions.
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Items that are damaged, defective, or incorrect upon delivery should be reported within 7 days of receiving your order. Please include clear photos of the item and packaging so we can resolve the issue as quickly as possible.
The following items are not eligible for return:
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Items that have been worn, used, washed, or altered.
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Items returned without original packaging or tags.
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Gift cards.
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Final sale or clearance items, unless they arrive damaged or defective.
Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective due to our error.
If your order has not yet been processed or shipped, you may request a cancellation by contacting us as soon as possible. Once an order has been shipped, it can no longer be canceled.
If you have any questions about returns or refunds, please contact our support team at admin@premiercollectibles.shop. We are always happy to assist you.
